Services

Maintenance Requests

If you have more than one service request, please submit separate tickets for multiple issues.

A maintenance work order request is initiated by the Facilities Management maintenance desk. We are here to best meet your needs and our staff will evaluate your service requests upon receipt. Maintenance requests should include repairs to buildings, building systems, utilities (HVAC, Electrical, and Plumbing), Carpentry, and other minor maintenance items. The request is submitted into FM's computerized maintenance management system, assigned to the appropriate priority rating, and dispatched electronically to the appropriate tradesmen or the operating engineer for execution.

Call Reponse Priority

Call Response

If you need urgent and immediate assistance, DO NOT use the online request. Please call (773) 995-2140 to speak with a representative. Each maintenance request will receive a priority assignment based on the call response

Priority 5| (Urgent) requests take precedence over all other work and require action that presents an immediate or imminent danger to life, health, safety, security, or significant damage to buildings, equipment or other property.
Priority 4| (High) requests include malfunctioning heating & cooling units, plumbing, electrical, and elevator systems or problems that cause property, equipment damage, or serious disruption of service.
Priority 3| (Normal) routine requests are scheduled on a first-in basis and are processed in the order they are received.

Emergency

Time	Phone
Weekdays (7:00 am - 4:00 pm)*	(773)995-2140
Weekdays (After Hours) & Weekends*	(773)995-2132
Weekends & Holidays*	(773)995-2111 campus police

*To report a problem in the Residence Hall please contact your residence advisor.

Building Service Workers

The Building Service Workers provide custodial services for each building on campus.

Request for services

Specific service issues should be handled as service calls to (773) 821-2179. Special services may be provided on a reimbursable basis. Contact special events project management (link) and submit an overtime ticket to Facilities Management's online customer portal request (link).

Restrooms are cleaned and serviced daily, Monday through Friday.
Cleaning classrooms, offices, hallways, entrances, and stairs, are cleaned on a scheduled basis, Monday through Friday.
Carpets and floors are cleaned periodically in public areas.
Scheduled cleaning of floors, carpets, etc.
Custodial services are not routinely provided on weekends or after hours.

Additional services include:

Non-routine or regularly scheduled cleaning, deep cleaning, etc.
Event clean-up (overtime)
Residence Hall summer cleaning

Housing and Residence Hall

Custodial services in the Residence Hall provide routine cleaning of public areas:

Hallways
Lounges
Common Areas (laundry, offices, and bathrooms)
Stairwells

Building service workers (BSWs) will replenish all paper products (toilet tissue, paper towels, etc.) in the public areas.

To request maintenance or custodial services, please submit a request through the online customer portal.(link)

Specific BSW deficiencies trash removal or cleanings should be referred to:

Jacqueline Buford (Foreman) at 773-821-2179 or jbuford@csu.edu.

James Magee, jmagee@csu.edu (Sub-Foreman) buildings: ADM, WSC, DH, BHS, JCC

Floyd Fussell, ffussell@csu.edu (Sub-Foreman) buildings: GBL, SUB, RH, JDC

Hours of operation

Monday through Friday

7:00 am until 4:00 pm

Carpenters

The Carpenter Shop is responsible for general and specialty carpentry services:

Maintenance and repair of doors, windows,
Flooring (floor tiles and carpeting) general and specialty carpentry service.
Trade services such as building and removing walls will be a chargeback to the department.

They also provide small to medium-scale furniture assembly, or repairs due to normal wear-and-tear, installation of shelving, and replacing glass and windows.

Hours of operations

Monday through Friday

7:00 am until 3:30 pm.

Locksmith services are not provided by this unit.

Electrical

The Electric Shop is primarily responsible for the operation repair maintenance and monitoring of all electrical systems including fixtures and devices.

Generators, lighting, outlets, switches, and fire alarm panels.

Hours of operation

Monday through Friday

7:00 am until 3:30 pm.

Grounds

The Groundsmen provide landscape services that include:

Lawn mowing, fertilization (care of shrubs, planting and trees).
Cleaning and maintenance of roads and walkways
Snow and ice control
Set up, and break down outside events

Specific grounds deficiencies, care, and trash collections should be referred to:

Kelvin Avilez, Grounds foreman at (773) 995- 2945 or kavilez@csu.edu.

Hours of operation

Monday through Friday

7:00 am until 3:30 pm.

HVAC

The Engineers primarily identify and carry out necessary maintenance and repair of University facilities. Operate, monitor, and maintain all mechanical systems to include:

Heating and Air conditioning
Leaks (ceiling, roof, etc.)
Cooling systems, air, and water flow, along with utility management and energy conservation.

Hours of Operation

This unit has engineers who cover three shifts, seven days a week.

1st Shift: 5:00 am - 1:00 pm
2nd Shift: 1:00 pm - 9:00 pm
3rd Shift: 9:00 pm - 5:00 am

Movers

The Driver Helpers (Movers) primary responsibility is:

Set up and break down internal events,
Moving furniture, chairs, and equipment
Placement and removal of equipment and materials associated with events and special programs.

Basic moving services are handled on a first-in, first-out basis by submitting an online service request form (link).

Surplus

All surplus property is the university-owned unneeded property and all computer/electronic surplus property must be disposed of through the University's contract vendor by contacting ( ----)

Facilities Management will provide the removal of the surplus property requested through the Customer Portal.

Questions regarding moving services contact:

Derrick Williams, Foreman dwilli33@csu.edu

Ron Jones, Sub-Foreman rjones25@csu.edu

Hours of operation

Monday through Friday

7:00 am until 3:30 pm.

Painting

The Painters provide plastering, refurbishing services, and painting for the entire campus, the official University Residence, and all off-campus property. Special services such as furniture refurbishing are provided and upon PFPM approval. The hours of operation are Monday through Friday, 7:00 am until 3:30 pm.

Small to medium-scale painting projects

Hours of operation

Monday through Friday

6:00 am until 2:30 pm.

Plumbing

The Plumbers are primarily for the maintenance and new installation of piping and fixtures related to the domestic water, heating, cooling, drainage, sewer system, and devices on campus.

Toilet/sink leaks
Odors/Gas distribution
Water fountains/Faucets, etc.

Hours of operations

Monday through Friday

6:30 am until 3:00 pm.

The Facilities Management team is the central point of contact between the University community and the nodaFi Customer Portal | Quick Reference Guide

The Administrative Office of Facilities Management (FM) directs and coordinates the general day-to-day operations and related services of the University. The support staff handles the register for the work order request and troubleshoots the daily telephone incidents or complaints and distributes them to the proper trade for resolution.

Facilities Budget and Operations Specialist is primarily responsible for the financial accounting of the various units within FM, the request for purchases using CSU Buy system, and other financial tools, and works with staff and Fiscal Officers on FM purchases.

The Auto Mechanic is primarily responsible for the general restoration maintenance and orders of the fleet of university vehicles and grounds equipment. The hours of operation are Monday through Friday, 7:00 am until 3:30 pm.

The Environmental Health and Safety (EHS) Specialist is primarily responsible for developing, communicating executing, and overseeing plans and initiatives which provide environmental and health safety and awareness for the University community. These may include recycling, remediation, proper material storage and disposal, and related compliance with outside agencies.

The Life Safety Specialist is primarily responsible for the general safety of personnel, fire safety of property, and code compliance in university buildings and the general campus environment. The Life Safety Specialist works to identify and communicate to the University Administration life safety issues to ensure the proper upkeep and safe condition of campus facilities, including the operation of fire alarms, fire suppression systems, fire detection, and fire extinguisher maintenance programs.