Helpdesk

Current Students and Employees

The IT Helpdesk welcomes all students, faculty and staff for walk ins. Special requests and appointments can be made via phone (773) 995-3963 or via email helpdesk@csu.edu

Standard Operating Procedure (SOP) for Transferring Google Account Content Using Google Takeout

Purpose:

This SOP provides step-by-step instructions for transferring email and Google Drive files from your CSU -issued Google Account to another Google Account. Please follow these steps carefully to ensure a secure and compliant transfer of your files.

Step 1: Prepare for the Transfer

Ensure that you have an active destination Google Account (e.g., a personal Gmail account) to which you will transfer your content. Each Google Account includes 15 GB of free storage.
- If you do not have a personal Google Account, you can create one here.

Step 2: Access Google Takeout for Transfer

Open your browser and go to Gmail.com.
Sign in using your CSU Google Account credentials.
In the top right corner, click on the Google logo with your initial.

Screenshot of the toolbar in Google showing active status, help icon, setting

Select "Manage your account" from the menu.

Manage your Google Account

In your account settings, locate the "Transfer Your Content" tile and select Start Transfer.

Screenshot that says "Transfer your content. Transfer your email and Google Drive files to another Google Account," and a blue Start Transfer button

Step 3: Enter the Destination Account

in the "Enter a destination account" field, type the email address of your personal Google Account where you would like to transfer the content.
1. Enter a destination account

Screenshot that says "Choose the Google Account you want to transfer your content to. Every account comes with 15 gigabytes of storage at no cost," and includes a field to enter an email address with an option to create a Google account below it.

Click Send Code. Google will send a verification code to your destination account.

Step 4: Verify Your Destination Account

Open your personal Google Account and check for an email from Google Takeout containing the verification code.
Copy the verification code.
Return to the Google Takeout Transfer tool page for your university account and paste the verification code in the designated field.
Click Verify to confirm your destination account.

Step 5: Select Content to Transfer

You will see two options for content transfer: Google Drive and Gmail.
Check the boxes for the content you wish to transfer. You may select one or both options, depending on your needs:
- Google Drive: This will transfer all files from your university Google Drive to destination account.
- Gmail: this will transfer all emails from your university Gmail to the destination account.

Step 6: Start the Transfer

After selecting the content types, click on the Start Transfer button.
Google will begin copying your selected data to your destination account. Note: This process may take several hours to a few days, depending on the volume of data.

Step 7: Confirm Transfer Completion

Google will notify you via email once the transfer is complete.
You can then access your emails and Google Drive files on your personal Google Account.

Important Considerations:

Compliance: Ensure that you are only transferring non-sensitive data in accordance with university policies.
Storage Limit: Be aware of the 15 GB free storage limit on your personal Google Account. If your data exceeds this limit, you may need to purchase additional storage or delete unnecessary files.
Data Review: Review your transferred data to ensure that no critical or sensitive university information has been moved to your personal account.

If you encounter any issues during the transfer or need additional support, please contact the CSU HelpDesk via phone (773) 995-3963 or via email helpdesk@csu.edu.

Account Management

How to Claim Your Account

Using Microsoft Self-Service Password Reset (SSPR)
Audience: Chicago State University students, faculty, staff, and authorized users
Portal: https://passwordreset.microsoftonline.com
Support: CSU Helpdesk | bhelp@csu.edu| 773-995-3963

Purpose - This guide explains how Chicago State University users can:

Claim their CSU account
Reset a forgotten password

Password Reset / Account Claim Steps

Step 1: Go to the Microsoft Password reset Portal.

Open a web browser and go to: https://passwordreset.microsoftonline.com/

Enter your CSU email address or username
Complete the characters (CAPTCHA) shown on the screen
Select Next

Step 2: Verify Your Identity

Choose a verification method (based on what you have registered):

Text message (SMS)
Phone call
Microsoft Authenticator app

Follow the prompts to receive and enter your verification code.

Get back into your account

Step 3: Create a New Password

Enter a new password that meets CSU requirements:

Password guidelines typically include:

At least 8 - 12 characters
Mix of uppercase and lowercase letters
At least one number
At least one special character

Confirm the new password and select Finish.

Step 4: Sign In with Your new Password

Return to your CSU services (email, portal, Team, etc.) and log in using your new password.

Get back into your account

If Your Account is Locked

Follow the same steps above. Once your identity is verified and password is reset, your account will be automatically unlocked.

Security Reminder: Do not sent your current password, new password, or verification codes through email, chat, text message, or voicemail.

To claim your account, reset password please Click here

Loaner Laptop

All Loaner Laptop requests and questions need to be directed to helpdesk@csu.edu.

Students that are willing to request a loaner laptop or request an extension should send an email with their CSU ID# and class schedule attached.

Services Provided

Account Recovery
Basic Network Reset
Hardware & Software Support
ID Cards Issue
Loaner Laptops
Password Reset
Software installation

Webinars

For Zoom Webinar set up, training & technical assistance email helpdesk@csu.edu in format below:

Event Name
Panelists (Name and email)
Date & Duration
Event Options:
1. Custom registration page for attendees (Default asks for first name, last name & email)
2. Feature image, logo, branding the registration page
3. Recording, video editing, playback
4. Handouts or multimedia played during the webinar
5. Polls or surveys (to engage your audience better)

Zoom

For account creation, access issues email webinar@csu.edu.

Zoom

(Information Coming)

For account creation, access issues and training email to helpdesk@csu.edu

If you cannot find what you were looking for, please call the operator for assistance.

Operator's phone: (773) 995-3963.