Helpdesk

To claim your account, reset password please click here.

New IT Help Center

ITD has upgraded its Help Desk to allow users to submit and track their tickets online/remotely.

To access the new IT Help Center

1. Open any browser and go to  Zendesk
2. Sign in using your CSU email and click the Next button
3. Enter your password and click the Sign In button

4. To reduce the number of times you sign in, click Yes.

You can click the email, desktop, and general buttons for additional assistance in those areas.

5. To submit a ticket to the Help Desk, click the ‘Submit a request’ link in the upper right corner, next to your name.

6. In the 'Please chosse your issue below' box, select Chicago State Request Form.
7. Type a short note about the problem you are experiencing in the Subject box, i.e., telephone, email, etc.
8. Find your specific issue in the Issue Type field.
9. If you saved pictures of the error message as a file, drop and drag the file in the attachments box.
10. Click the Submit button.

Once the Help Desk receives your ticket, they will assign it ot a technician to assist you.

11. You can check on the status of your ticket by logging in to the Help Center and clicking the arrow next to your name in the upper right corner. Then select ‘Requests’
12. Click on the link for your ticket for further details

13. If you want to send a note to the technician, then you can type your note in the 'Add to conversation box.' And click the Submit button

All Loaner Laptop requests and questions need to be directed to helpdesk@csu.edu.

Students that are willing to request a loaner laptop or request an extension should send an email with their CSU ID# and class schedule attached.

• Account Recovery
• Basic Network Reset
• Hardware & Software Support
• ID Cards Issue
• Loaner Laptops
• Password Reset
• Software installation

For  Zoom Webinar set up, training & technical assistance email helpdesk@csu.edu in format below:

1. Event Name
2. Panelists (Name and email )
3. Date & Duration
4. Event Options:
   • custom registration page for attendees. (Default asks for first name, last name & email)
   • feature image, logo, branding the registration page
   • recording, video editing, playback
   • hadnouts or multimedia played during the webinar
   • polls or surveys (to engage your audience better)?

For account creation, access issues email webinar@csu.edu.

Zoom

(Information Coming)

For account creation, access issues and training  email to helpdesk@csu.edu