Mail Service Information

Student First Name Student Last Name 
9501 South King Drive 
Residence Hall – Room ### (add room number) 
Chicago, IL 60628 

Example: 

Southside T. Cougar 
9501 South King Drive 
Residence Hall Room 1867 
Chicago, IL 60628 

Student First Name Student Last Name 
829 S Wabash Ave 
Room ### (add room number) 
Chicago, IL 60605 

Example: 

Southside T. Cougar 
829 S Wabash Ave 
Room #1867 
Chicago, IL 60605 

Student First Name Student Last Name 
59 E Van Buren St 
Room ### (add room number) 
Chicago, IL 60605 

Example: 

Southside T. Cougar 
59 E Van Buren St 
Room #1867 
Chicago, IL 60605 

All mail and packages are received and processed through Central Receiving before being delivered to Housing and Residence Life. 

Students, parents, and guardians should not contact Central Receiving directly regarding mail or package inquiries. 

 If there is a question about a package, missing mail, or delivery status, please contact housing@csu.edu and Housing and Residence Life staff will assist in locating the item. 

• Mail and packages are processed daily. Processing times may vary depending on carrier delivery schedules, package volume, and operational needs. 

• Students will receive notification at their Chicago State University email address once a package or mail item has been processed and is ready for pickup. A third-party carrier's delivery notification does not mean the package is immediately available for pickup. 

• When classes are in session, packages not retrieved within 30 days may be returned to the sender after multiple notification attempts have been made. 

• During break periods or other interim housing periods, priority mail processing will be provided for approved residents remaining on campus. Students not residing on campus during these periods will still receive notification through their university email regarding mail retrieval procedures. 

• Mail and packages will not be processed or distributed during official University holidays, closures, emergency closures, or other periods when University operations are suspended. Students should expect delays in receiving mail and packages during these times. Processing and distribution will resume once the University reopens. 

• Tampering with mail that does not belong to you is a federal offense. Violators may be subject to prosecution by the U.S. Postal Service and disciplinary action under the Student Code of Conduct. 

• Chicago State University and Housing and Residence Life are not responsible for lost, stolen, delayed, misdirected, or damaged mail and packages. 

• Sending or receiving cash through the mail is strongly discouraged. The University is not responsible for any lost funds. 

• Students should carefully consider the timing and method of delivery for any important or time-sensitive items. Housing and Residence Life strongly discourages sending medications, legal documents, cash, or other critical items through Residence Hall mail services due to potential shipping and processing delays. 

• Students may not receive prohibited items as outlined in the Resident Student Handbook. Receiving prohibited items through the mail may result in disciplinary action under the Student Code of Conduct. 

• Perishable items, meal delivery kits, refrigerated goods, and any items requiring temperature-controlled storage are prohibited. Housing and Residence Life does not have the capacity to refrigerate or freeze mail deliveries. 
• Prescription medications, over-the-counter medications, and other medical supplies should not be mailed to the Residence Hall whenever possible. Students requiring medication should work directly with their healthcare provider or pharmacy to arrange appropriate delivery options. Housing and Residence Life cannot guarantee expedited processing of mailed medications and is not responsible for delays caused by shipping carriers, University holidays, closures, or mail processing timelines. 

• Housing and Residence Life does not accept mail or packages for students prior to their official move-in date. Items delivered before a student's authorized move-in date may be returned to the sender. 

• Students are encouraged to schedule deliveries after they have officially moved into their Residence Hall assignment and are able to receive packages. 

• Housing and Residence Life does not forward mail after a student has checked out of campus housing. Students are responsible for updating their address information with senders and the United States Postal Service before moving out.