Student Support

There may be a couple of reasons why your login credentials are not being accepted by Brightspace:

1. You are using the incorrect CSU email and/or password.  
   Check your CSU email and password to make sure you are entering the correct combination of letters and/or numbers.
   
   
2. Your CSU email password needs to be reset.
   Reset your password at iam.csu.edu. You’ll click ‘Forgot Password?,’ fill out the prompts to reset your password. 

If these solutions don’t work, contact the ITD helpdesk at (773) 995-3963 and inform them that your CSU email password needs to be reset. They will assist you with claiming your account online. 

The two most frequent reasons students are unable to access their courses are: 

1. The instructor has not made the course available yet. 
   Contact your instructor via email and ask when they will make the course available. Note: Some instructors will not make the course available until the first day of the semester.
   
   
2. Banner has not updated your registration. 
   Visit the registrar’s office in the Cook Administration Building, Suite 128 or call (773) 995-2517 to make sure you are currently registered for the correct number of courses/credits. Please note that it takes at least 24 hours after you register for your online course to become visible in Brightspace. 

Follow these simple steps to upload a file, record audio/video, or type a text submission for an assignment. 

Step 1: Access the Assignment 

1. In your course, click Assessments in the top, green navigation bar. 
2. Select Assignments. 
3. Click the link for the specific assignment you want to submit. If you do not see the assignment you’re looking for, contact your instructor.
   
   

Step 2: Choose Your Submission Method 

Scroll to the bottom of your assignment page to see the submission options. 

For text submissions: 

1. Type your answer directly into the provided text field. 

For file uploads:  

1. Click Add a File 
2. Select My Computer 
3. Choose the file you want to upload 
4. Click submit once you’ve completed the assignment requirements 

OR if recording an audio or video file 

1. Click Record Audio or Record Video 
2. Choose Allow Access to audio or video (if requested) 
3. Follow the prompts to start and stop your new recording 
4. Title your audio/video file and provide a description (optional). To add captions, select Language and check the box to automatically generate captions from the audio. 
5. Click Add, then click Submit when you have completed the assignment requirements. 

If you do not see an “Upload File” button, contact your instructor. 
 

Step 3: Complete and Confirm Submission 

1. Add any relevant comments in the Comments field (optional). 
2. Click the Submit button. 
3. Confirm your submission when prompted. 

Your file is now submitted! 

There may be several reasons why you are not able to access your quiz. 

1. You are trying to access a quiz that is no longer available. 
   Check the dates and time of the quiz to make sure you are accessing it on the correct date and/or time. 
    
2. The instructor has not made the quiz available. 
   Contact your instructor to find out when the quiz will be made available. 
    
3. You are only allowed one attempt at the quiz. 
   If you have already taken the quiz once, then you will be unable to take it again. 

If a link within your Brightspace course does not appear or is not functioning properly, contact your instructor to let them know.

If course materials aren’t showing up in your Brightspace course, contact your instructor to let them know. 

All announcement emails that are sent through Brightspace courses are sent to your CSU email address.

If you are not receiving these emails in your CSU inbox, check your Brightspace notification settings: 

1. Click your name in the top-right corner of the Brightspace screen. 
2. Select Notifications. 
3. Scroll down to the Announcements section to make sure you’ve enabled notifications. 

Brightspace supports the playback of multiple video formats. If your instructor has embedded a video or provided a link in the course, and you are having issues playing it: 

• Make sure that you are using a supported browser. 
• Make sure your computer's Flash Player is up to date (Note: Flash files do not play on iOS devices, such as iPads). 
• Contact your instructor to verify that the link or embedded video file is active and working. 

For any further technical related inquiries, please contact the Office of Online Instruction and Instructional Technology at elearning@csu.edu.  
 

First, make sure that your computer's speakers (external or internal) are turned on. Then, check the volume setting controls on your PC or Mac and make sure it is adjusted to a normal level.  

If that doesn't work, contact the Office of Online Instruction and Instruction Technology at elearning@csu.edu.  

There are several reasons this might happen while taking an online quiz/exam in Brightspace: 

• Your Wi-Fi or internet connection was disconnected while taking the quiz/exams.
• The allotted time for the quiz/exam ran out, and Brightspace did not save your answers.
• You forgot to submit the quiz/exam once you were finished. 

Solutions 

• If the quiz/exam allows for another attempt and the time limit has not expired, attempt the exam again.
• If you cannot attempt the quiz/exam again, immediately contact your instructor. 

If you need further assistance with Brightspace, contact the Office of Online Instruction and Instructional Technology at elearning@csu.edu. Our offices are located in the Gwendolyn Brooks Library, rooms 304 and 323. 

All classes are displayed on your Dashboard.

Login to Brightspace and click Tutor.com in the top green menu bar.